FAQs Page

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Popular Questions

General Questions

When will my order arrive?

Your order is packed and shipped within 3-5 days of your purchase.

Average delivery time for international orders is 15-30 business days by standard shipping option and 3-7 days by Ups/Fedex/DHL option.

After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses.

Customs & Duty charges

We have NO control over your country's custom rules and regulations. Some countries will charge duty for international packages at different rates! Most packages pass without any charges but please be advised that we have no control over how your country charges duty. These are NOT considered extra shipping charges. You are solely responsible for knowing your country’s customs and duty policies and charges. WE are NOT responsible for paying international duty charges on your behalf.

WE will NOT issue a refund for returned packages due to refusal in paying the custom fees or returned packages due to unclaimed reasons.

Please consult us on this matter if you have further doubts and queries.
What if my package was returned to sender?

If your package is returned to us for any reason, you will solely be responsible for paying the package to be sent again.

Return & Exchanges

All sales are FINAL. We do not offer refunds or exchanges due to hygiene reasons.

Cancellation Policy

Cancellations are only accepted 24 hours after the purchase of item. Please notify us immediately if you wish to cancel your order. 

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xawatelier@gmail.com
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